Shipping policy
Return Shipping Policy – NU GOLD
Return Shipping Policy
At NU GOLD, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or missing item, please contact us within 48 hours of delivery.
Eligible Return Requests
- Wrong product received
- Damaged product received
- Defective product received
- Missing item(s) in the package
Parcel Opening Video Requirement
A clear and uninterrupted parcel opening video is mandatory for all return, replacement, or missing item claims. The video must:
- Start before opening the sealed package
- Clearly show the shipping label and package condition
- Show the complete unboxing process without cuts or edits
Claims submitted without a valid parcel opening video may not be approved.
Non-Returnable Items
For hygiene and safety reasons, worn, used, altered, or damaged jewelry (not caused during transit) cannot be returned or exchanged.
Refunds & Replacements
- Approved replacements will be processed within 3–7 business days after verification.
- Refunds, if applicable, will be credited to the original payment method within 5–10 business days.
Contact Us
Email: nugold.h@gmail.com
Website: nugold.co.in
Thank you for shopping with NU GOLD. 💛
Wear Elegance. Shine Every Day. ✨