Shipping policy

HIPPING POLICY

Processing Time All orders are carefully processed and prepared within 1-3 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Domestic Shipping (India):

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-4 business days
  • All domestic shipments include tracking and insurance

International Shipping: We ship to the following countries: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and United States.

  • Standard International: 7-15 business days
  • Express International: 3-7 business days

Shipping Costs Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Free shipping may be available for orders above a certain value (as displayed on our website).

Tracking & Insurance

  • All orders include tracking information sent to your email
  • Insurance is included for all jewelry shipments to protect against loss or damage
  • High-value orders (above ₹50,000) require signature upon delivery

International Orders - Customs & Duties

  • International customers are responsible for any customs duties, taxes, or import fees charged by their country
  • These charges are not included in our shipping costs and vary by destination
  • NU-GOLD is not responsible for delays caused by customs clearance

Packaging All jewelry is packaged with care in elegant, secure packaging to ensure it arrives in perfect condition. High-value items receive additional protective packaging and discreet shipping.

Shipping Restrictions

  • We currently do not ship to countries outside our designated shipping zones
  • PO Boxes may not be accepted for high-value orders requiring signature
  • Some remote areas may experience extended delivery times

Lost or Damaged Shipments If your order is lost or damaged during transit, please contact us immediately at nugold.h@gmail.com. All shipments are insured, and we will work with you to resolve the issue promptly through replacement or refund.

Order Tracking You can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about your shipment, please contact our customer service team.

Contact Us For shipping inquiries, please email us at gmail.com