Refund policy

NU GOLD Jewelry Return & Refund Policy

At NU GOLD, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns only under the following conditions:

  • Product received is damaged.
  • Wrong product delivered.
  • Product has a manufacturing defect.
  • Item is missing from the package.

Parcel Opening Video Required

A clear, uninterrupted parcel opening video is mandatory for any return, replacement, or refund request. The video must:

  • Start before opening the sealed package.
  • Clearly show the shipping label and package condition.
  • Be continuous and unedited.
  • Show all contents received inside the parcel.

Claims without a parcel opening video may not be eligible for return, replacement, or refund.

Return Shipping Cost

Damaged, Defective, or Wrong Product Received

  • If you receive a damaged, defective, or incorrect item, NU GOLD will cover the return shipping cost and provide a replacement or refund after verification.

Customer-Initiated Returns

  • If the return is due to a change of mind, incorrect order placement, or personal preference, the customer is responsible for the return shipping charges.

Non-Returnable Items

  • For hygiene and safety reasons, certain jewelry items may not be eligible for return unless received damaged or defective.

Parcel Opening Video Required

  • A clear parcel opening video is mandatory for claims related to missing, damaged, incorrect, or empty parcel deliveries.

Return Request Timeline

  • Return requests must be submitted within 48 hours of delivery.
  • Requests received after this period may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used or worn jewelry.
  • Products damaged due to misuse or improper handling.
  • Customized or personalized jewelry.
  • Sale, clearance, or promotional items (unless damaged or defective).

Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval status.

  • Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.

  • Prepaid orders : Refunded to original payment method.

  • COD orders : Refunded to UPI or bank account provided by you.

Replacement Policy

If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to stock availability.

Cancellation Policy

  • Orders can be canceled before they are shipped.
  • Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For return or refund assistance, please contact our customer support team with your:

  • Order Number
  • Parcel Opening Video
  • Photos of the product (if applicable)

NU GOLD 💛
Wear Elegance. Shine Every Day. ✨